The examination of personal complaints and reports

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The examination of personal complaints and reports

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The Disability and Working Capacity Assessment Office (DWCAO) under the Ministry of Social Security and Labour accepts and examines the applications and complaints of natural persons and legal entities (hereinafter – individuals) setting out an individual's attitude to a particular issue, reporting on the improvement or deficiencies of the DWCAO activities, and present suggestions how they should be corrected, notify on abuse or unlawful acts of civil servants and employees working under employment contracts that are not related to the violation of the particular individual’s legitimate interests and rights, pay attention to a particular situation, other appeals of individuals; requests (complaints) to perform a repeated assessment for establishing the disability level, the level of a working capacity and the special needs and their level when an individual disagrees with the relevant decision of the territorial division of the DWCAO.

A request (complaint) to perform a repeated assessment for establishing the disability level, the level of a working capacity and the special needs and their level if an individual disagrees with the decision of the territorial division of the DWCAO can be submitted to the Director of the DWCAO within 30 calendar days following the date of receipt of such the decision.

Requests (complaints) in writing can be submitted directly upon arrival by an individual or his/her representative to any territorial division of the DWCAO, by sending a request (complaint) by mail or by electronic means, electronically via a dedicated system, by fax or e-mail.

Personal requests (complaints) can be submitted to the DWCAO by e-mail to the address info@ndnt.lt or verbally directly upon arrival by an individual or his/her representative to any territorial division of the DWCAO.

Personal requests (complaints) sent to the DWCAO by electronic means must be signed with a qualified electronic signature or must be formed using electronic means that allow ensuring the integrity and irreplaceability of the text, except where, without prejudice to the interests of an individual applying, of other individuals or institutions, the requests of individuals may be answered promptly.

Written and verbal complaints can be submitted during the entire working day of the DWCAO, and on each Wednesday – during two additional office hours after the working day of the institution.

If the DWCAO is not competent to deal with the issues set out in the request (complaint), the request shall be forwarded at the latest within 5 working days following the date of its receipt for the examination to the competent authority by informing the applicant thereof in writing.

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The resolution No 875 of the Government of the Republic of Lithuania of 22 August 2007 on the Approval of the Rules for the examination of requests and complaints, and service of individuals at the public administration entities.

The Description of the procedure of acceptance of personal requests and complaints, and service of individuals at the Disability and Working Capacity Assessment Office under the Ministry of Social Security and Labour approved by the Order No V-82 of the Disability and Working Capacity Assessment Office under the Ministry of Social Security and Labour of 13 October 2015 (version of the Order No V-7 of 26 October 2018).                                

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A request must be written in a state language (this provision does not apply to requests sent by post), in a legible manner and signed. It must specify the applicant’s forename, surname, address (in case a natural person applies) or name, code, registered office address (in case a legal entity applies), and contact details, the content of the request, the suggestions that are desired to be presented, information or opinion must be set out in a comprehensive manner.

If a request is submitted by the applicant’s representative, the request must specify the representative’s forename, surname and the mailing address for a reply, the forename, surname, address of the applicant on whose behalf the representative applies (if the representative applies on behalf of a natural person) or name, code, registered office address (if the representative applies on behalf of a legal entity); a request must be accompanied with a document to confirm representation.  

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The divisions of the DWCAO by competence.

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The Heads of the divisions of the DWCAO by competence.

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Requests (complaints) to review the decision of the territorial division of the DWCAO regarding the levels of a working capacity and disability shall be examined within 30 calendar days; regarding the special needs and their level – within 20 calendar days.

If due to objective reasons a repeated assessment cannot be carried out within this deadline, the Director of the DWCAO or a person authorized by him may extend the deadline for assessment (regarding the levels of a working capacity and disability – for 15 calendar days, regarding the special needs and their level – for 10 working days). An individual shall be notified in writing on the deadline extension.

Other requests and complaints shall be examined within 20 working days.

Upon receipt of all documents that are necessary for the repeated assessment of disability, the DWCAO carries out the assessment and adopts the decisions within 15 calendar days.

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The forms of the requests (complaints) to carry out a repeated assessment of the level of disability, of the level of a working capacity, and of special needs and their level:

Complaint (Request)

Other requests (complaints) shall be lodged in a free form.  

 

Last updated: 24-07-2019